Technical Support Specialist

Findlay, OH

Full Time

Experienced

About Vision:

Vision Government Solutions is a leading Government Technology firm providing cutting-edge software and services to the public sector. Our organization is quickly ramping growth, and we are looking for people to join our team to help us do that successfully.

About the Role:

Vision is experiencing significant growth in Ohio, and we are seeking a Technical Support Specialist in this region. This role provides software support for Ohio Vision products with additional focus on tax bill specialization. The right candidate will design, maintain, and implement tax bills for our growing client base, requiring strong XML experience. In addition, this software specialist will work directly with colleagues, clients and vendors to create standards for tax bill templates and ensure a smooth tax bill process for our clients.

Responsibilities include:

· Providing application support to Ohio Vision customers

· Correcting customer tax bill issues

· Assisting with client-specific tax bill projects, including custom forms and documents

· Collaborating with customers and vendors to successfully implement interfaces, such as automated imports or data extracts

· Designing, developing, and deploying standardized and ad-hoc client tax bill templates

· Working with the Vision Development team to implement relevant updates and help guide product improvements

· Jumping in to help the team and the company succeed whenever possible - we thrive on team flexibility

An ideal candidate for this role will have the following abilities and traits:

Skills and Ambitions:

· Experience in a SQL-focused role

· Solid knowledge of T-SQL and SQL Server Management Studio

· Strong understanding XML for tax bill data structure and content

· Familiarity with Oracle SQL*Plus is desired but not required

· Understanding of relational database concepts

· Ability to thrive in a role with constantly shifting priorities

· Exceptional time management, as some deadlines are not flexible

· Attention to detail

· Impressive oral and written communication skills

· Desire to work in a dynamic team environment with communication and trust

· Keen analytical problem-solving skills

· Ability to communicate and translate ideas between technical and non-technical parties

· BS/BA in Computer Science or related field preferred

· SQL Server 2012+/SSRS/SSIS/JIRA/GitHub/Confluence experience is a plus

· Must be able to work in-office 1-3 days/ week in Findlay, Ohio, with occasional travel to clients in the vicinity

Additional Qualities:

· Deep commitment to long-term customer happiness

· Strong preference for a partnership approach to customer management vs. a transactional approach

· Commitment to promising what we can deliver and delivering what we promise

· Interest in balancing new customer growth with setting realistic expectations

· Willingness to work across departmental boundaries to enhance the Vision customer experience

· Willingness to think creatively to set Vision apart from other CAMA vendors through a consistently superior support experience

Vision provides a compensation and benefits package that is competitive with other leading technology companies and includes paid time off (PTO), an attractive employee health insurance plan, a 401k plan, and more!

Job Type: Full Time

Location: 50% Remote, 50% in office (Findlay Ohio)

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.

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